Return & Refund Policy

Effective Date: 2 April 2025
Website: www.metrovibe.in
Brand Name: Metrovibe

At Metrovibe, your satisfaction is our priority. If you're not fully happy with your purchase, we’re here to help with our simple and transparent return & refund process.

✅ Returns – When Are They Accepted?

We accept returns only if:

  • The item is defective, damaged, or incorrect

  • The product is unused, unwashed, and in original packaging with all tags attached

  • You raise a return request within 48 hours of delivery

❌ Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Innerwear

  • Socks

  • Certain accessories

  • Clearance or final sale items, unless damaged or wrongly delivered

🔁 Return Process

  1. Open the Metrovibe App or visit our website

  2. Go to My Orders

  3. Select the item and tap Return

  4. Provide the reason and upload clear images (if required)

  5. Our team will review and approve your request

  6. A pickup will be arranged if approved

  7. Ensure the product is securely packed with original tags and invoice

💸 Refund Process

  • Once we receive and inspect the returned item, your refund will be processed within 5–7 business days

  • Refunds will be issued to your original payment method

  • For COD orders, refunds will be processed via UPI or bank transfer (we’ll request details)

🔄 Exchange Policy

We do not offer direct exchanges. To get a different size or item:

  1. Return the current item

  2. Place a new order for the item you want

🚚 Shipping Charges

Shipping fees (if applicable) are non-refundable, unless the return is due to our error (damaged/wrong product).

💬 Need Help?

📧 Email: support@metrovibe.com
📞 Phone: +91-9311377363
🕒 Hours: Monday to Saturday, 10 AM – 6 PM