Return & Refund Policy

Effective Date: 2 April 2025
Website: www.metrovibe.in
Brand Name: Metrovibe

At Metrovibe, your satisfaction is our priority. If you're not fully happy with your purchase, we're here to help with our simple and transparent return, cancellation & refund process.

✅ Returns – When Are They Accepted?

We accept returns only if:

The item is defective, damaged, or incorrect
The product is unused, unwashed, and in original packaging with all tags attached
You raise a return request within 7 days of delivery

❌ Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

Innerwear
Socks
Certain accessories
Clearance or final sale items, unless damaged or wrongly delivered

🚫 Order Cancellation

You can cancel your order free of charge any time before it is dispatched.
To cancel, email info.metrovibe@gmail.com or call/WhatsApp +91 87963 23231 with your order number.
Once an order has been dispatched, it can no longer be cancelled — you may raise a return after delivery as per the policy above.
For prepaid orders, approved cancellations are refunded to the original payment method within 5–7 business days.

🔁 Return Process

Open the Metrovibe website and go to My Orders
Select the item and tap Return
Provide the reason and upload clear images (if required)
Our team will review and approve your request
A pickup will be arranged if approved
Ensure the product is securely packed with original tags and invoice

💸 Refund Process

Once we receive and inspect the returned item, your refund will be processed within 5–7 business days
Refunds will be issued to your original payment method
For COD orders, refunds will be processed via UPI or bank transfer (we'll request details)

🔄 Exchange Policy

We do not offer direct exchanges. To get a different size or item: return the current item and place a new order for the item you want.

💬 Need Help?

📧 Email: info.metrovibe@gmail.com
📞 Phone: +91 87963 23231
🕒 Hours: Monday to Sunday, 8:30 AM – 10:30 PM