Shipping Policy

Effective Date: 2 April 2025
Website: www.metrovibe.in
Brand Name: Metrovibe

At Metrovibe, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains our shipping process, timelines, charges, and related terms.

1. Order Processing Time

  • Orders are processed within 1–3 business days after confirmation and payment.

  • Orders placed on Sundays or public holidays will be processed the next business day.

  • During sales or high-demand periods, processing times may be slightly longer.

2. Shipping Methods & Delivery Time

We partner with reliable courier services like Shiprocket, Delhivery, Bluedart, and Xpressbees to ensure timely delivery.
Estimated delivery timelines (after dispatch):

  • Metro Cities: 3–5 business days

  • Non-Metro Cities: 5–7 business days

  • Remote Areas: 7–10 business days

Note: Delivery timelines may vary due to factors beyond our control (e.g., weather, courier delays, local restrictions).

3. Shipping Charges

  • Free Shipping on prepaid orders above ₹999 (within India).

  • A nominal shipping fee may apply for orders below ₹999.

  • Cash on Delivery (COD) orders may have an additional COD handling fee.

4. Order Tracking

  • Once your order is shipped, you will receive an email/SMS with the tracking details.

  • You can track your order status anytime using the tracking link provided.

5. Address Accuracy

  • Please ensure your shipping address and contact details are correct before confirming your order.

  • Metrovibe will not be responsible for delays or failed deliveries caused by incorrect/incomplete addresses.

6. Undeliverable Orders

If a package is returned to us due to:

  • Incorrect address

  • Repeated failed delivery attempts

  • Refusal to accept delivery

The order will be canceled, and a refund will be processed after deducting shipping and COD charges (if applicable).

7. International Shipping

Currently, we only ship within India. International shipping will be announced soon.

8. Need Help?

For shipping-related queries, contact us:
📧 Email: support@metrovibe.com
📞 Phone: +91-9311377363
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM